Delivery & Return Policy

DELIVERY

  • We offer free shipping to continental US & Canada.  ( CA Tax is not included and is required at checkout)
  • United Kingdom shipping fee is $20 USD.  VAT and custom charges is required at checkout.
  • Europe shipping fee is $20 USD.  VAT and custom charges is required at checkout.
  • Other countries shipping fee is $40 USD. VAT and custom charges is required at checkout. 

 

HOW TO RETURN YOUR ORDER 

  • Please notify I’alave via info@ialave.com regarding return requests.
  • Please include photos and, or the reason for the return in the return request.
  • Items must be returned unworn, unwashed, undamaged, and unused.
  • Items must be returned in the original box packaging provided and inside a protective shipping box.

* Original box packaging includes, i’alave shoes boxes and dust bag.

 

EXCHANGE POLICY

  • Buyers must notify i’alave within 14 days of receiving their item to process the exchange.  
  • Please indicate reason for the exchange and the size or style for the exchange.
  • Any return request outside this window will not be accept for processing.
  • If the items are ordered and shipped outside of continental US, you might have to pay additional import duties.
  • We recommend that you return items in their original packaging to ensure the necessary protection when in transit
  • Once I’alave has received your item, please allow us 7 days to process the exchange

 

RETURNS POLICY

  • Buyers must notify i’alave within 7 days of receiving their item to process the refunds.
  • If the return request is received outside of 7 days, but within 14 days of order receive, i’alave will process the request as product exchange instead.
  • Once I’alave has received your item, please allow us 14-21 days to qualify and process the refund.
  • I’alave will refund with your original payment method.