Delivery & Return Policy
- We offer free shipping to continental US & Canada. ( CA Tax is not included and is required at checkout)
- United Kingdom shipping fee is $20 USD. VAT and custom charges is required at checkout.
- Europe shipping fee is $20 USD. VAT and custom charges is required at checkout.
- Other countries shipping fee is $40 USD. VAT and custom charges is required at checkout.
HOW TO RETURN YOUR ORDER
- Please notify I’alave via email@example.com regarding return requests.
- Please include photos and, or the reason for the return in the return request.
- Items must be returned unworn, unwashed, undamaged, and unused.
- Items must be returned in the original box packaging provided and inside a protective shipping box.
* Original box packaging includes, i’alave shoes boxes and dust bag.
- Buyers must notify i’alave within 14 days of receiving their item to process the exchange.
- Please indicate reason for the exchange and the size or style for the exchange.
- Any return request outside this window will not be accept for processing.
- If the items are ordered and shipped outside of continental US, you might have to pay additional import duties.
- We recommend that you return items in their original packaging to ensure the necessary protection when in transit
- Once I’alave has received your item, please allow us 7 days to process the exchange
- Buyers must notify i’alave within 7 days of receiving their item to process the refunds.
- If the return request is received outside of 7 days, but within 14 days of order receive, i’alave will process the request as product exchange instead.
- Once I’alave has received your item, please allow us 14-21 days to qualify and process the refund.
- I’alave will refund with your original payment method.